Terms of Service

Provide Accurate Information:

You must provide accurate, current, and complete information during registration.

Maintain Security:

You are responsible for maintaining the confidentiality of your account credentials.

Account Responsibility:

You are responsible for all activities that occur under your account.

Notify Us:

You must notify us immediately of any unauthorized use of your account.

Your Responsibilities:

You are solely responsible for ensuring that your actions comply with all applicable laws, regulations, and contractual obligations, including but not limited to:

Website Owner Consent:

You must have the website owner's explicit consent to scrape their website with ManyPI.

GDPR Compliance:

Your usage must comply with the EU General Data Protection Regulation (GDPR) for any personal data processing.

EU Database Directive:

Your usage must comply with the EU Database Directive (96/9/EC) regarding extraction and reuse of protected databases.

DSM Directive:

Your usage must comply with Directive (EU) 2019/790 (DSM Directive) for copyright and text and data mining exceptions.

CFAA Compliance:

Your usage must comply with the U.S. Computer Fraud and Abuse Act (CFAA) or any similar legislation prohibiting unauthorized access.

Terms of Service Compliance:

Your usage must comply with the website owner's terms, any applicable national copyright, intellectual property, unfair competition, or contractual terms.

No Provider Liability:

You accept that the service provider bears no liability for your actions, for any damages, losses, claims, fines, or legal consequences resulting from your scraping activities, including but not limited to violations of website terms of service, data protection laws, copyright laws, or computer fraud statutes.

Indemnification:

You agree to indemnify, defend, and hold harmless the service provider and its affiliates, officers, and employees from any claims, damages, liabilities, costs, or expenses arising directly or indirectly from your use of the service for scraping or database extraction.

Confirmation:

By using the service, you confirm that you have read, understood, and agreed to these terms and disclaimers, and that you assume full responsibility for your actions.

License Grant:

By uploading content, you grant us a limited, non-exclusive license to process, store, and display your content solely to provide the Services.

Content Responsibility:

You are solely responsible for your content and must ensure you have all necessary rights and permissions.

Prohibited Content:

You may not upload content that is illegal, infringing, defamatory, or violates third-party rights.

Content Removal:

We reserve the right to remove content that violates these terms or applicable law.

Data Retention:

We retain your content according to our Privacy Policy and data retention schedule.

Subscription Plans:

We offer various subscription plans with different features and usage limits. Each plan includes specific allocations of API calls, data processing capacity, and access to premium features as detailed on our pricing page.

Payment Methods:

We accept major credit cards, debit cards, and other payment methods as displayed during checkout. You must provide current, complete, and accurate payment information. You must promptly update all payment information to keep your account current.

Automatic Renewal:

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your subscription plan. We will notify you of any price changes before they take effect.

Failed Payments:

If payment fails, we may suspend your account until payment is received. We will attempt to process payment up to three times. After three failed attempts, your account may be downgraded to a free plan or suspended. You remain responsible for any uncollected amounts.

Late Fees:

For enterprise accounts with invoiced billing, payments not received within 30 days of the invoice date may be subject to a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is less) on any outstanding balance.

Taxes:

Fees do not include any applicable sales, use, value-added, goods and services, or similar taxes ("Taxes"). You are responsible for all Taxes associated with your purchase, excluding taxes based on our net income. If we are required to collect or pay Taxes, they will be invoiced to you and you agree to pay such Taxes.

Refund Policy:

We generally do not provide refunds for subscription fees. However, we may, at our sole discretion, provide a refund where there has been a service outage exceeding our SLA commitments (for applicable plans), where there has been a billing error or duplicate charge, or where a first-time subscriber cancels within 14 days of their initial subscription and the associated credits remain unused. In addition, we will provide refunds wherever required by applicable consumer protection laws, and nothing in this section limits any mandatory statutory rights you may have as a consumer.

Cancellation:

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of your billing period. No refunds will be provided for partial billing periods.

Downgrades:

If you downgrade your subscription plan, the change will take effect at the start of the next billing cycle. You will not receive a refund or credit for the remainder of your current billing period.

Free Trials:

We may offer free trials for certain subscription plans. Free trials are subject to the terms specified at the time of sign-up. We may require payment information to start a free trial and will automatically charge you when the trial ends unless you cancel before the trial period expires.

Purchased Credits:

Credits purchased separately (one-time purchases or credit packs) expire 12 months from the date of purchase. Any unused purchased credits will be forfeited after this period.

Bonus Credits:

Promotional or bonus credits provided as part of special offers, referrals, or other promotions expire 12 months from the date they are added to your account. Bonus credits cannot be refunded or transferred.

Monthly Subscription Credits:

Credits included as part of your monthly subscription plan do not roll over to the next billing period. Any unused monthly credits will expire at the end of each billing cycle and cannot be carried forward, refunded, or transferred.

Credit Usage Order:

When you use the service, credits are consumed in a set order: bonus credits are used first (oldest first), followed by purchased credits (oldest first), and finally your monthly subscription credits. This ordering is designed to use the credits that would otherwise expire soonest before those with a longer validity period.

No Refunds:

Expired credits, whether purchased, bonus, or subscription-based, are non-refundable and cannot be reinstated.

Notification:

We may notify you when credits are approaching expiration, but it is your responsibility to monitor your credit balance and expiration dates through your account dashboard.

Your Right to Terminate:

You may terminate your account at any time through your account settings or by contacting us.

Our Right to Terminate:

We may suspend or terminate your account if you violate these terms or for any other reason with reasonable notice.

Effect of Termination:

Upon termination of your account, your right to access and use the Services will cease immediately, and we will delete your data in accordance with our retention policy. You will remain liable for all fees incurred before the effective date of termination, and any provisions of these terms that by their nature should survive termination — including, without limitation, the provisions on intellectual property, disclaimers, limitation of liability, and indemnification — will continue in full force and effect.

Data Export:

You may export your data before termination. After termination, we are not obligated to retain your data.

Limitation of Liability:

Our total aggregate liability for any and all claims arising from these terms or the Services, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the greater of the amount you paid us in the 12 months immediately preceding the event giving rise to the claim, or one hundred US dollars ($100). This limitation applies to all causes of action in the aggregate, including without limitation breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and other torts.

Excluded Damages:

We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, and in particular we will not be liable for any loss of profits, revenue, sales, or business, loss of data or information, business interruption or downtime, loss of goodwill, reputation, or business opportunity, the cost of substitute services or technology, or the loss of anticipated savings or benefits. This exclusion also extends to any damages arising from third-party claims, from unauthorized access to or alteration of your transmissions or data, and from any errors, omissions, interruptions, defects, or delays in operation or transmission or any failure of performance. These exclusions apply even if we have been advised of the possibility of such damages.

Third-Party Services and Content:

We are not responsible or liable for the availability, accuracy, or content of any third-party websites or services, for any products, services, or content obtained from third parties, for any transactions between you and third-party providers, or for any damages arising from your reliance on any third-party services or content.

Data Loss:

While we implement reasonable backup procedures, we are not responsible for any loss, corruption, or unauthorized access to your data. You are solely responsible for maintaining your own backups of any content you upload to the Services.

Service Availability:

We do not guarantee that the Services will be available at all times or that they will be error-free. We are not liable for any damages resulting from service interruptions, maintenance, updates, or technical issues.

User Actions:

We are not liable for any damages arising from your use of, or inability to use, the Services, from your reliance on any information obtained through the Services, from your violation of these terms or of any applicable laws, from your infringement of any third-party rights, or from any action we take in good faith on the basis of these terms.

Allocation of Risk:

You acknowledge that the fees charged for the Services reflect the allocation of risk set forth in these terms and that we would not enter into this agreement without these limitations on our liability.

Exceptions:

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. In particular, these limitations and exclusions do not apply to liability for death or personal injury caused by our negligence or gross negligence, to liability for fraud or fraudulent misrepresentation, to liability arising from our willful misconduct or intentional violation of law, or to any other liability that cannot be excluded or limited under applicable law.

Consumer Rights:

If you are a consumer in the European Union or other jurisdiction with mandatory consumer protection laws, nothing in these terms affects your statutory rights that cannot be waived or limited by contract.

Separate Agreements:

If you have entered into a separate written agreement with us that contains different liability terms, the terms of that separate agreement shall control to the extent of any conflict.

Indemnification Obligations:

This obligation applies to claims arising from or relating to your use or misuse of the Services; your violation of these terms or of any applicable laws, regulations, or third-party rights; your content, data, or any materials you submit, post, or transmit through the Services; your breach of any representations or warranties made in these terms; and your infringement or violation of any intellectual property rights, privacy rights, or other rights of third parties. It also applies to your scraping, crawling, or data extraction activities, including any violations of website terms of service, data protection laws, or computer fraud statutes; to any negligent or willful misconduct by you or by anyone using your account; to any disputes between you and other users or third parties; to any claim that your use of the Services caused harm to a third party; and to your violation of any consent, permission, or authorization requirements.

Defense and Settlement:

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you agree to cooperate fully with our defense of the relevant claims and you will not settle any claim without our prior written consent, while we may settle any such claim at our discretion; in all cases, you will remain responsible for your indemnification obligations.

Notice and Cooperation:

You agree to promptly notify us in writing of any claim subject to indemnification, to provide us with reasonable assistance and cooperation in defending such claims, and to provide us with all information and documentation we reasonably request. You further agree not to make any admission of liability or settle any claim without our prior written consent.

No Limitation:

Your indemnification obligations will survive termination of these terms and your use of the Services. These obligations are in addition to, and not in lieu of, any other remedies available to us under law or equity.

Scope:

This indemnification obligation applies regardless of whether the claim arises in contract, tort, strict liability, or otherwise, and regardless of whether we were aware of the possibility of such claims.

Informal Resolution:

Before filing any formal claim, you agree to first contact us at legal@manypi.com to attempt to resolve the dispute informally. You must provide a detailed description of the dispute and your proposed resolution. We will attempt to resolve the dispute within 60 days. This informal dispute resolution is a prerequisite to filing any formal claim.

Binding Arbitration:

If informal resolution fails, you agree that any dispute, claim, or controversy arising out of or relating to these terms or the Services (including the breach, termination, enforcement, interpretation, or validity thereof) shall be resolved through binding arbitration rather than in court, except as set forth below.

Arbitration Rules and Forum:

Arbitration will be conducted under the rules of the German Arbitration Institute (DIS - Deutsche Institution für Schiedsgerichtsbarkeit) or, alternatively, under the rules of the International Chamber of Commerce (ICC). The arbitration will be conducted by a single arbitrator mutually agreed upon by both parties or, if no agreement can be reached, appointed according to the applicable arbitration rules.

Location:

Arbitration will take place in Berlin, Germany. For residents of other jurisdictions, the location may be mutually agreed upon or determined by the arbitrator, but the default location shall be Berlin, Germany.

Language:

The arbitration proceedings will be conducted in English unless otherwise agreed by both parties.

Costs and Fees:

Each party will bear its own costs and attorneys' fees unless the arbitrator determines otherwise. The arbitrator's fees and administrative costs will be split equally between the parties unless the arbitrator determines that one party should bear a greater share.

Arbitrator's Authority:

The arbitrator will have the authority to grant any remedy or relief that would be available in court, including injunctive relief, but must apply the substantive law specified in these terms. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.

Class Action Waiver:

YOU AGREE TO RESOLVE DISPUTES WITH US ONLY ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS. You may not consolidate or join claims with those of other users or arbitrate any claim as a representative or member of a class or in a private attorney general capacity.

Opt-Out Right:

You have the right to opt out of this arbitration agreement within 30 days of first accepting these terms by sending written notice to legal@manypi.com with the subject line "Arbitration Opt-Out" and including your name, address, and account email. If you opt out, you and we agree to resolve disputes in accordance with the "Governing Law and Jurisdiction" section below.

Exceptions to Arbitration:

Notwithstanding the foregoing, either party may seek relief in court, without first engaging in arbitration, in order to obtain injunctive or equitable relief for intellectual property infringement or misappropriation, to bring claims for violation of the Computer Fraud and Abuse Act or similar laws, to pursue a qualifying claim in small claims court, or to obtain emergency or provisional relief necessary to prevent irreparable harm.

Governing Law and Jurisdiction:

If you opt out of arbitration or if the arbitration agreement is found to be unenforceable, you agree that any disputes will be resolved exclusively in the courts of Berlin, Germany, and you consent to personal jurisdiction in those courts.

Severability:

If any portion of this dispute resolution section is found to be unenforceable, the remainder will remain in effect. If the class action waiver is found to be unenforceable, the entire arbitration agreement will be void, and disputes will be resolved in court.

Changes to This Section:

We will provide 30 days notice of any material changes to this dispute resolution section. Changes will not apply to disputes that arose before the effective date of the change.

Statute of Limitations:

You agree that any claim or cause of action arising out of these terms or the Services must be filed within one year after the claim arose, or it will be permanently barred.

Rate Limits:

API usage is subject to rate limits based on your subscription plan, measured in requests per second, requests per minute, and requests per day, with the specific limits set out in your account dashboard and API documentation. If you exceed the applicable rate limits, your requests may receive HTTP 429 (Too Many Requests) responses or be temporarily throttled; repeated violations may lead to a temporary suspension of your API access, and severe or intentional abuse may result in the suspension or termination of your account.

Rate Limit Headers:

To help you manage your usage, our API responses include headers indicating your current rate limit status: the X-RateLimit-Limit header reports your maximum number of requests per time period, the X-RateLimit-Remaining header reports the number of requests remaining in the current period, and the X-RateLimit-Reset header reports the time at which the rate limit resets.

API Keys and Authentication:

You are responsible for keeping your API keys, tokens, and credentials secure and confidential. Accordingly, you must store API keys securely and never expose them in client-side code, must not share them publicly or commit them to version control systems, and must rotate them regularly and immediately upon any compromise. You should use environment variables or a secure key management system, implement appropriate access controls for API keys within your organization, and notify us immediately if you suspect any unauthorized use of your API keys. We may revoke or regenerate API keys at any time if we detect suspicious activity or security concerns.

API Versioning:

We use API versioning to maintain backward compatibility. You should specify the API version in your requests, monitor deprecation notices for the version you use, plan migrations to newer API versions well before any deprecation deadlines, and test your integration against new API versions before deploying them to production.

API Changes and Deprecation:

We may modify, deprecate, or discontinue API endpoints with reasonable notice appropriate to the nature of the change. Minor changes and bug fixes may be made without advance notice, and new features and other non-breaking changes will be announced via our changelog. For breaking changes, we will provide a minimum of 90 days' advance notice, and for endpoint deprecations a minimum of 180 days' advance notice together with a migration guide; emergency security fixes, however, may be implemented immediately. We will provide migration guides, code examples, and support for breaking changes and deprecations.

API Monitoring and Logging:

We monitor API usage to detect abuse, unusual patterns, or security threats, to verify compliance with these terms and our acceptable use policies, to support performance optimization and capacity planning, to carry out billing and usage tracking, and for debugging and support purposes. We log API requests, including timestamps, endpoints, response codes, and IP addresses, and retain these logs in accordance with our data retention policy.

Fair Use and Performance:

You must use the API in a manner that does not negatively impact our infrastructure or other users' access to the Services. In particular, you agree to implement appropriate caching to minimize redundant requests, to use efficient query patterns and avoid unnecessary API calls, and to implement exponential backoff for retries after errors. You further agree to respect rate limits and throttling responses, not to attempt to circumvent any rate limits or security measures, not to use the API in a way that causes excessive load on our systems, and to implement appropriate timeouts and error handling in your integration.

Prohibited API Usage:

You may not reverse engineer, decompile, or disassemble the API, use the API to build a competing service, or resell or redistribute API access without our authorization. You must not use the API to transmit malware, viruses, or harmful code, attempt to gain unauthorized access to our systems, or use the API to violate any laws or third-party rights. You are also prohibited from sharing or pooling API keys across multiple organizations and from using the API for cryptocurrency mining or other similarly resource-intensive tasks.

API Documentation and Support:

You must follow our API documentation and best practices. This documentation includes endpoint specifications and parameters, authentication and authorization requirements, rate limits and usage guidelines, error codes and troubleshooting guidance, code examples and SDKs, and best-practice and optimization tips. Improper API usage, failure to follow the documentation, or repeated errors may result in the suspension of your account.

API Service Level:

API availability and performance targets vary by subscription plan. The free tier is provided on a best-effort basis with no SLA, paid plans include a 99.9% uptime SLA as specified in the applicable plan, and enterprise plans may include a custom SLA. Where applicable, SLA credits may be available for qualifying outages as specified in your subscription agreement.

Webhooks and Callbacks:

If you use webhooks or callback URLs, you must provide valid, accessible HTTPS endpoints that respond within 10 seconds, and you are responsible for securing and validating the webhook payloads you receive. Failed webhook deliveries will be retried up to three times, and we may disable any webhook endpoint that consistently fails or times out.

API Compliance:

Your use of the API must comply with all applicable laws and regulations, including data protection laws, export controls, and sanctions. You are responsible for ensuring your API usage complies with the terms of service of any third-party websites or services you access through our API.

Export Restrictions:

The Services and underlying technology may be subject to U.S. export control laws and regulations.

Prohibited Jurisdictions:

You may not use the Services if you are located in, or a national or resident of, any country subject to U.S. embargo or sanctions.

Prohibited Parties:

You represent that you are not on any U.S. government list of prohibited or restricted parties.

Compliance:

You agree not to export, re-export, or transfer the Services or any technical data in violation of applicable laws.

Notification:

You must notify us immediately if you become subject to any export restrictions or sanctions.

Security Measures:

We implement industry-standard security measures to protect your data, including the encryption of data in transit using TLS/SSL protocols and the encryption of sensitive data at rest. We carry out regular security audits and vulnerability assessments, maintain access controls and authentication mechanisms, and monitor and log system access. We also maintain regular backups and disaster recovery procedures and provide our employees with training on security best practices.

Your Security Responsibilities:

You are responsible for maintaining the security of your account credentials, using strong and unique passwords, and enabling two-factor authentication where it is available. You must keep your contact information current, promptly report any security incidents or unauthorized access to your account, and ensure that your own systems and networks are secure when accessing our Services.

Data Processing:

We process your data in accordance with our Privacy Policy. By using the Services, you consent to the collection, use, and processing of your data as described in our Privacy Policy.

Data Location:

Your data may be stored and processed in the United States, the European Union, or other jurisdictions where we or our service providers maintain facilities. We ensure appropriate safeguards are in place for international data transfers.

Third-Party Service Providers:

We may use third-party service providers to help us provide the Services. These providers have access to your data only to perform specific tasks on our behalf and are obligated to protect your data and use it only for the purposes we specify.

Data Breach Notification:

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. Notification will be provided without undue delay and will include information about the nature of the breach and steps you can take to protect yourself.

Data Retention:

We retain your data for as long as necessary to provide the Services and fulfill the purposes outlined in our Privacy Policy. After account termination, we may retain certain data as required by law or for legitimate business purposes, such as fraud prevention and legal compliance.

Your Privacy Rights:

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access your data, the right to correct inaccurate data, and the right to delete your data (subject to applicable legal retention requirements). You may also have the right to data portability, the right to object to certain processing activities, and the right to withdraw any consent you have given. To exercise these rights, please contact us at legal@manypi.com. Further detail on how we process your personal data and the legal bases on which we rely is set out in our Privacy Policy.

Cookies and Tracking:

We use cookies and similar tracking technologies as described in our Cookie Policy. You can control cookie preferences through your browser settings.

Children's Privacy:

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

Service Modifications:

We may modify, suspend, or discontinue any part of the Services at any time. This may include adding, removing, or changing features and functionality, updating user interfaces and designs, modifying API endpoints and parameters, changing usage limits and pricing, implementing new security measures or requirements, or discontinuing support for certain platforms or technologies.

Notice of Service Changes:

We will provide reasonable notice of material changes to the Services, with the notice period reflecting the nature of the change. We will provide at least 30 days' advance notice of major feature changes, at least 90 days' advance notice of API breaking changes, and at least 180 days' advance notice of a service discontinuation. Emergency security updates may be implemented immediately, and minor updates and bug fixes may be made without advance notice. Notice will be provided by email, through in-app notifications, or by announcement on our website.

Terms Modifications:

We may modify these terms at any time. When we do, we will update the "Last Updated" date at the top of the terms and notify you of any material changes by email or by prominent notice on our website. Such changes will take effect 30 days after notification, except where they must take effect immediately for legal or security reasons, and your continued use of the Services after the changes take effect constitutes your acceptance of the modified terms.

Objection to Changes:

If you do not agree to the modified terms, you may terminate your account before the changes take effect and must stop using the Services after termination. Where you terminate because of a material change, you will not be charged for any remaining time in your then-current billing period.

Version History:

We maintain a version history of these terms. You can request previous versions by contacting legal@manypi.com.

Beta Features:

We may offer beta, preview, or experimental features that are clearly marked as such. These features are provided "as is" without warranties, may be modified or discontinued at any time without notice, may have only limited support, and may not be suitable for production use. Such features may also be subject to separate terms or requirements, which will apply in addition to these terms.

Grandfathering:

In some cases, we may grandfather existing users into previous pricing or feature sets when making changes. Grandfathering is at our sole discretion and may be subject to conditions or time limits.

Feedback on Changes:

We welcome your feedback on proposed changes. You can provide feedback by contacting us at feedback@manypi.com. While we consider user feedback, we retain final decision-making authority.

Emergency Changes:

We may make immediate changes without prior notice where necessary to address security vulnerabilities or threats, to comply with legal or regulatory requirements, to preserve system stability or performance, to prevent fraud or abuse, or to protect the safety or rights of our users.

Notification Preferences:

You can manage your notification preferences in your account settings. However, certain notifications (such as legal notices and security alerts) cannot be disabled.