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How to Find Dental Practice Leads and Reach the Decision Maker

OM

Ole Mai

Founder / ManyPI

4 min read
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How to Find Dental Practice Leads and Reach the Decision Maker

TL;DR

Every US dentist has a public NPI record with a practice address and phone. Add map data and practice websites, separate independents from DSO-owned practices, and email the owner dentist or the practice manager.

Find dental practices near you

Dental practices buy a lot from outside vendors: marketing, practice management software, phone systems, supplies, equipment, staffing, billing help. They're also easy to find. In the US, every dentist who bills insurance has a public federal identifier with a practice address attached, and nearly every practice has a website with a team page.

The hard parts are telling an independent practice from one owned by a group, and reaching the person who actually decides.

Where to find dental practices

Source

What it gives you

Emails?

NPPES NPI Registry

Dentists and practices by city, state or ZIP, with practice address and phone

No

State dental board licence lookups

Licensed dentists and their status

Rarely

Map listings

Practices in an area, with website, phone and reviews

Through the website

Practice websites

Team pages naming the dentists and often the practice manager

Sometimes

DSO websites

Location lists for group-owned practices

Usually a central contact

The NPPES NPI Registry, run by the Centers for Medicare and Medicaid Services, is free and searchable by provider type and location. Search for dentists in a city or ZIP code and you get names, practice addresses and phone numbers. It's the closest thing to a complete list of US dentists, and it's a good way to check whether your map-based list missed anyone.

Independent practice or DSO?

Many practices now belong to dental service organisations (DSOs), groups that own or manage many practices and buy centrally. Pitching software or supplies to a single DSO location usually ends with "that's decided at head office".

Signs a practice belongs to a group:

  • The website footer or "about" page mentions a parent brand or "part of the [group] family".

  • Several practices in the region share a website template, booking widget or phone system.

  • The DSO's own site lists the practice among its locations.

Independent practices are often the better target for smaller vendors because the decision maker is in the building. DSOs are worth approaching too, but at the group level, through procurement or the relevant department head.

Who decides at a dental practice

Role

What they decide on

Notes

Owner dentist

Equipment, big software decisions, marketing budget, anything expensive

Busy with patients most of the day

Practice or office manager

Software, marketing, supplies, phones, staffing, billing

Often the best first contact

Associate dentists

Rarely buying decisions

Useful as internal champions

DSO department heads

Everything, for group practices

Reached through the group, not the location

At most independent practices, the practice manager runs operations and filters what reaches the owner. Practice websites name them more often than you'd expect. If not, a phone call to the front desk asking who handles vendor decisions usually gets you a name.

Who makes which decisions at a dental practice.

Who makes which decisions at a dental practice.

What practices respond to

Generic "grow your practice" pitches don't work, because practices get them constantly. What works is something specific to that practice:

  • A gap in their online presence: few reviews compared with nearby practices, no online booking, a slow or outdated website.

  • A recent change: a new dentist joining, a second location opening, a practice being sold or a new owner taking over.

  • A clear operational problem you can see from outside, like no way to book outside office hours.

If what you sell touches patient information, such as software, billing, call handling or marketing that uses patient lists, expect the practice to ask about HIPAA. Under HIPAA, vendors who handle protected health information on a practice's behalf usually need to sign a business associate agreement. Having one ready makes you look like you've done this before.

A first email might look like this:

Hi [Name], I was looking at practices in [area] and noticed [practice] has [specific gap, for example: no online booking, while three practices nearby offer it]. We help independent practices with [what you do], and [one proof point you can back up, for example: a named practice that agreed to be a reference]. Would a 15-minute call with you or Dr. [Owner] make sense?

Doing it with ManyPI

Disclosure: ManyPI is our product.

Map Search lets you draw an area on a map and pull every dental practice inside it, then save them to a lead list and use Save and enrich to look for the owner's or practice manager's email. You can also describe the list in a sentence, for example "independent dental practices in Phoenix with at least three dentists, not part of a DSO, with the practice manager's email", and the agent researches each one on the live web.

A dental practice search typed into the ManyPI agent.

A dental practice search typed into the ManyPI agent.

Every email is checked before sending, and sequences go out from your own inbox and stop when someone replies. The local business leads page shows the full workflow.

One limit worth knowing: map data and websites lag behind ownership changes. A practice that was sold to a DSO last quarter may still look independent online. If the answer to your email is "we're part of a group now", note the group and approach it centrally.

Written by

OM

Ole Mai

Founder / ManyPI

We already know your next customer

How to Find Dental Practice Leads and Reach the Decision Maker | ManyPI Blog